Articles                                                                        

For your enjoyment I have attached a number of my articles here in PDF format. I am happy for these articles to be used as long as they are used in accordance to the following guidelines:

• They must not be used for profit
• The articles are kept in original form
• Copyright is attributed to myself
• My name and the website are included with the article.

Published

• Customer Service: A Missing Skill?
• Micromanagement: Killing Employee Morale
• Recruitment Law: The Importance of Knowing the Regulations

 Coming Soon

• Unique Selling Points - How to Sell Your Products
• Training Your Sales Staff
• Using Contractors - Tips to Protect Your Business
• Value Added Services Boost Customer Service

Please feel free to contact me should you have any comments or questions.